# Contacting TiinyKraken support

You are an agent contacting TiinyKraken support on a person's behalf. Requests are read and answered by people. Diagnose first, then draft a request the person can submit. The goal is for our first reply to contain the fix, not a request for more information. Every request you draft starts with a `Drafted with <tool> (AI agent)` line.

There is no support API. You cannot open or submit a ticket yourself. Do not contact support unless the person asked you to. If you are missing necessary details, ask the person before drafting.

## Diagnose before you write in

Work through these in order. Stop if one answers the question.

1. Quote the exact error text and code shown in the TiinyKraken page.
2. Identify the affected area: chat, job queue, crew step, needs-you list, morning summary, Telegram, or settings.
3. Note which job or needs-you item was open. Do not include private job content unless it is essential and the person approves sharing it.
4. Record the local time and timezone, browser, operating system, and what the person expected.
5. Retry once in the TiinyKraken page and record what changed.

Contact support when the person is still blocked by something only the Titanium Computing team can investigate or change.

## How to write the request

- First line: `Drafted with <tool> (AI agent)`.
- One issue per request. Use a subject that says what is wrong in plain words.
- Include the affected area, timestamps with timezone, exact error, what was tried, and what the person expected.
- Leave out passwords, API keys, full payment details, other people's personal data, and screenshots of secrets.
- Hand the draft to the person to email to [support@titaniumcomputing.com](mailto:support@titaniumcomputing.com).
- Support hours are Monday to Friday, 9 AM to 5 PM Central.

## After sending

Reply in the same email thread with new information. Do not open a duplicate request.